Terms of Service
Acceptance of these terms
By accessing this website, including through a STARO-related domain redirected to staro.in, or by submitting an enquiry, you agree to these website terms. A redirected domain does not by itself create a separate contract or change the contracting entity.
STAROASIA is a registered firm name and the primary identity represented by this website. These terms and the policies linked from this website also apply to STARO INDIA PRIVATE LIMITED where that company markets, contracts, invoices or delivers services through this website.
STARO INDIA PRIVATE LIMITED · CIN U72900GJ2021PTC123354 · Registered office: B-403, S.G. Business Hub, S.G. Highway, Ahmedabad, Gujarat 382470, India.
STARO is the collective abbreviation used on this website to present the organisation as a whole; it is not a separate contracting entity. The legal entity named in the applicable proposal, Statement of Work, agreement or invoice is the service provider and contracting party for that engagement. If an engagement document is silent, the parties must clarify the contracting entity in writing before paid work begins. References to “STARO”, “STAROASIA”, “we”, “us” or “our” include STARO INDIA PRIVATE LIMITED where applicable. “You” and “Client” mean the website visitor or the person or organisation engaging the relevant entity.
Our services are primarily offered business-to-business. If you engage us as a consumer, mandatory consumer protections in your country or state continue to apply and take priority over any conflicting term.
Our services
STAROASIA is a software, design, and AI & automation studio. We provide services that may include — without being limited to:
- AI agents, copilots, and automation systems
- Custom software development (web, mobile, APIs, cloud)
- UI/UX, brand, and design systems
- Business process automation
- CRM, ERP, and integration solutions
- Data analytics, reporting, and dashboards
- Software maintenance, upgradation, and support
- Strategy, consultation, and fractional CTO support
The specific deliverables, timelines, acceptance criteria, and pricing for any engagement are agreed separately in writing.
Engagement & scope
A typical engagement follows this flow:
- Discovery — usually a paid Sprint Audit or a free intro call.
- Proposal & Statement of Work (SOW) — detailing scope, deliverables, milestones, timeline, fees, and assumptions.
- Engagement letter or Master Services Agreement (MSA) — signed by both parties.
- Delivery — milestones, demos, acceptance.
- Operate / handover — depending on engagement model.
Work begins after the relevant agreement is signed and the agreed initial payment is received. Changes to scope ("change requests") are documented in writing and may affect timeline and fees.
Fees & payment
- Fees, payment schedule, currency, and tax treatment are stated in the SOW.
- Unless stated otherwise, invoices are payable within 7 days of issue.
- Late payment may attract interest at the rate of 1.5% per month (or the maximum permitted by law, whichever is lower), and may pause active work after written notice.
- Indian clients may be charged applicable GST. International clients are responsible for their own local taxes, withholding, and import duties (where relevant).
- Payment methods, bank details, and remittance instructions are provided on the invoice.
Client portal and SOS emergency channel
Client portal access is personal to an authorised user and organisation. Users must protect credentials, maintain accurate contact information, promptly report suspected account compromise and must not attempt to access another organisation’s records.
The SOS channel is reserved for genuine, time-sensitive technology emergencies involving immediate and material operational, security, data or transaction risk where the normal support route cannot reasonably wait. A user must provide accurate information and must not activate SOS for tests, routine questions, dissatisfaction, demonstrations, pranks or knowingly false alarms.
SOS activation initiates automated alerts and repeated escalation until the configured acknowledgement requirement is recorded. It does not by itself create unlimited or automatic 24/7 coverage, a guaranteed response or recovery time, or an emergency-service relationship. Contracted availability, response targets, authorised contacts, exclusions, third-party dependencies and commercial terms remain governed by the applicable support agreement or SLA. STARO may classify misuse as a false alarm, suspend portal/SOS access and recover reasonable costs where permitted by the engagement terms and applicable law.
Refunds
Our standard commercial refund position is set out in our Refund Policy. In summary:
- Consultation fees are normally non-refundable once a session is reserved or performance has started.
- Project fees are normally non-refundable once authorised work has commenced or project-specific costs have been committed.
- The refund-eligibility window closes at the end of one (1) working day from (and including) the day of payment.
Please read the Refund Policy before making any payment. It does not restrict statutory cancellation, refund, quality or consumer remedies that cannot lawfully be waived.
Intellectual property
Pre-existing materials
Each party retains ownership of any materials it owned before the engagement (libraries, frameworks, internal tools, prior templates).
Deliverables
On full payment of all fees due for an engagement, we assign to the Client all right, title, and interest in the bespoke deliverables we create specifically for the Client under the engagement. We retain a perpetual, worldwide, royalty-free licence to any generic components, tools, methodologies, or know-how we develop, and we may reuse them in other engagements.
Portfolio & case studies
We may describe an engagement and use a client's name, logo, non-public screenshots or confidential performance metrics only where permitted by the engagement terms, separately approved in writing, or lawfully based on material already made public. Any public description will identify direct and partner-delivered relationships accurately and will not imply an endorsement that was not given.
Third-party software
Where deliverables incorporate open-source or third-party components, the Client's use of those components is governed by their respective licences. We use only components with licences appropriate to the use case.
Confidentiality
Each party will treat the other party's confidential information with reasonable care and will use it only for the purpose of the engagement. A separate Mutual Non-Disclosure Agreement (NDA) is available on request and is often signed at the start of an engagement.
Data protection
Website personal data is handled under our Privacy Policy. Where STARO processes personal data on a Client's behalf, the parties will document their controller/data fiduciary and processor responsibilities, instructions, security measures, approved subprocessors, international transfers, incident notification and deletion or return requirements in the agreement or a Data Processing Addendum where required.
The Client is responsible for establishing a lawful basis, providing required notices, honouring individual rights and ensuring that personal data supplied to STARO may lawfully be processed for the engagement. Neither party may instruct the other to process personal data unlawfully.
STARO partner, referral & affiliate programme
A website application, enquiry or introduction does not appoint anyone as an authorised STARO partner, affiliate, agent, representative, employee or exclusive channel. A referral or delivery relationship exists only after STARO confirms it in writing. The written partner or referral agreement controls where it differs from these website terms.
Before relying on a commission, revenue share or other reward, STARO and the applicant must agree in writing the eligible opportunity, attribution, commercial basis or rate, payment conditions, applicable taxes, responsibilities, confidentiality, brand use, conflicts and termination rights. Unless the written agreement says otherwise, compensation is considered only after STARO has received the applicable cleared customer payment and any relevant refund or chargeback period has been addressed.
- STARO may accept or decline an application or opportunity after reviewing fit, prior contact, duplication, client consent, commercial viability and conflicts.
- An applicant or partner may not bind STARO, quote or contract on STARO's behalf, promise outcomes, represent that STARO has accepted work, or use STARO names and brand assets without written approval.
- No person may use spam, misleading claims, impersonation, unlawful incentives or pressure-based selling to promote STARO.
- Introductions must respect privacy and marketing law. A person must not submit another individual's contact data without an appropriate lawful basis, notice and any consent required for the introduction.
- Each party remains an independent contractor. No employment, franchise, partnership, joint venture, fiduciary duty, agency or exclusivity is created merely by participating in a referral discussion.
STARO may require tax, identity, invoicing or payment information from an accepted partner before making an eligible payment. These details should be provided only through the secure channel specified by STARO, not through the public website form.
Client responsibilities
To allow us to deliver effectively, the Client agrees to:
- Provide timely access to people, systems, accounts, content, and approvals required for the engagement.
- Respond to questions, design reviews, and acceptance requests within reasonable timeframes (usually 3 business days unless otherwise agreed).
- Ensure that any materials, data, or instructions provided to us do not infringe third-party rights or violate applicable law.
- Do not provide production credentials or unnecessary sensitive personal data through general email, chat or website forms.
- Pay invoices on time.
Delays caused by the Client may shift the agreed timeline and, where applicable, fees.
Warranties & disclaimers
We perform our services with reasonable skill, care, and diligence consistent with industry standards. Except as expressly stated in writing, the website and any pre-engagement materials are provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise — including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
AI-generated outputs may contain errors, omissions, or biases. We design with guardrails and human-in-the-loop where appropriate, but we do not warrant that AI outputs will be free of errors, suitable for all purposes, or compliant with every regulation applicable to the Client's use.
Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility.
- Each party's aggregate liability arising out of or relating to the engagement — whether in contract, tort, or otherwise — will not exceed the total fees paid by the Client to STAROASIA in the six (6) months preceding the event giving rise to the claim.
- Nothing in these terms excludes or limits liability or statutory remedies that cannot be excluded or limited, including applicable consumer rights, fraud, wilful misconduct or other non-excludable liability.
Indemnification
Each party will defend and indemnify the other against third-party claims arising from its own breach of these terms, its negligence or wilful misconduct, or its infringement of intellectual property rights, subject to: (a) prompt written notice of the claim, (b) sole control of the defence by the indemnifying party, and (c) reasonable cooperation by the indemnified party.
Termination
- Either party may terminate an engagement for material breach if the breach is not cured within 15 days of written notice.
- The Client may terminate for convenience with 15 days' written notice. The Client remains liable for fees due up to the date of termination, including any non-cancellable third-party costs, and any milestone work completed or in progress.
- Termination does not entitle the Client to a refund of fees already paid, except where required by the Refund Policy.
- Confidentiality, IP, indemnification, limitation of liability, and governing-law provisions survive termination.
Force majeure
Neither party is liable for delays or failures in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, internet or power outages, or third-party service failures. The affected party will notify the other promptly and use reasonable efforts to resume performance.
Governing law & disputes
These website terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to good-faith negotiation, courts with competent jurisdiction in India will hear disputes unless an engagement agreement specifies a different court or arbitration forum. This choice does not deprive a consumer or data subject of mandatory protections or complaint rights available under applicable local law.
Miscellaneous
- Entire agreement — these terms, together with the SOW/MSA and any signed addenda, constitute the entire agreement on this subject and supersede prior discussions.
- Severability — if any provision is held unenforceable, the remaining provisions remain in effect.
- No waiver — a party's failure to enforce a provision is not a waiver of that provision.
- Assignment — neither party may assign these terms without the other party's written consent, except to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all assets.
- Independent contractors — STAROASIA is engaged as an independent contractor; nothing creates an employment, partnership, joint venture, or agency relationship.
- External services — third-party links and tools, including WhatsApp and Calendly, are governed by their providers' terms. A link does not imply endorsement and we are not responsible for an external service outside our control.
- Notices — formal notices may be sent to info@staro.in for STAROASIA and to the email on the engagement letter for the Client.
- Changes — we may update these website terms; the "Effective" date will be updated accordingly. Material changes will be highlighted on the site.
Contact
Questions about these terms or a service complaint?
- Email — info@staro.in
- Customer grievance channel — email with the subject “Customer grievance”. We aim to acknowledge a grievance within 48 hours and resolve it within 30 days where those periods are required by applicable Indian consumer rules.
- Phone / WhatsApp — +91 78350 01221
- Website identity — STAROASIA
- Applicable company — STARO INDIA PRIVATE LIMITED, CIN U72900GJ2021PTC123354
- Registered office — B-403, S.G. Business Hub, S.G. Highway, Ahmedabad, Gujarat 382470, India